THE COOL-VEN® CREED

Limited Lifetime Guarantee

Cool-Ven® products are designed with convenience in mind. Manufactured to perform under extreme conditions and shall prove to be superior to the competition.

Cool-Ven proudly stands behind the design, quality, materials and workmanship that goes into every product we make. We are pleased to offer all our valued customers THE COOL-VEN CREED – a limited lifetime guarantee that applies to the following product issues:

WHAT IS COVERED:

  • Material Issues

  • Workmanship Issues

  • Defective Products

  • Purchased in the US and Canada by an Authorized Retailer

WHAT IS NOT COVERED:

  • Normal Wear & Tear

  • Dents & Scratches

  • Fading & Paint Chips (Logo, zipper)

  • Accidental Damage (like a dropped product)

  • Product Misuse & Improper Care

  • Cleaning Related issues

If you experience a material or workmanship issue with your Cool-Ven product please contact us at info@cool-ven.com and we’ll respond to your inquiry within 2-5 business days.

  

Cool-Ven reserves the right to request photographic proof of product defect and request that the defective product in question is shipped to Cool-Ven to verify the defect or to aid in quality control efforts.  We do not offer monetary reimbursement nor is the Guarantee transferable. Cool-Ven will repair or replace, at its discretion, any defect in materials or workmanship for the lifetime of the product. We strive to quickly replace defective products with current inventory and sometimes that means a comparable product or color.

COOL-VEN MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCT OR THE MERCHANTABILITY OR FITNESS THEREOF FOR ANY PURPOSE.  This warranty does not apply to product that has been damaged as a result of improper maintenance, accident, other misuse or acts of God. This warranty is void if the product is repaired or modified in any way. The total liability of Cool-Ven for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the COOL-VEN product. In no event shall COOL-VEN be liable for consequential, incidental, or special damages of any kind. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For additional questions or inquiries please contact our service department at info@cool-ven.com.

Meal Prep Bags

WHAT IS COVERED BY THE WARRANTY?

Manufacturing defects in materials and workmanship are covered if are documented IMMEDIATELY upon purchase and with detailed photos – if these damages occur post usage we will replace the bag at our own discretion.

Some examples of such defects would include (but are not limited to)

  • Incomplete stitching

  • Frayed or malfunctioning webbing or elastics

  • Broken zippers and clips

  • Cracked or torn lining

  • Incorrectly sewn in zippers

WHAT IS NOT COVERED BY THE WARRANTY?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage.

Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty.  Dryers are never recommended, and damage will not be covered under the warranty. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.

Regardless of how carefully you use, or how well you care for your Cool-Ven bag, it will eventually begin to show age and wear.

Usual wear and tear not covered by the limited lifetime warranty includes:

  • Color fading from sun exposure

  • Fabric wear - especially in high wear areas such as corners, binding, worn Velcro, and worn shoulder or back padding.

Accidental damage includes:

  • Rips or cuts in the fabric

  • Animals chewing or clawing on our products and damage arising from airline abuse such torn material wear and staining.

If there are any questions or concerns related to your Cool-Ven product, please reach out to our product support team at info@cool-ven.com or visit our website for more information at www.cool-ven.com.

Thank you for your purchase!  Sincerely, Your COOL-VEN® Team.